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Terms & Conditions

31/08/26
1. Introduction
Welcome to CWClub ('Application', 'We', 'Us'). By downloading, accessing, or using this application, you ('User') are deemed to have read, understood, and agreed to the following Terms of Use (EULA).
    2. Acceptance of Terms
    By using the CWClub application, you agree to be bound by these terms and conditions. If you do not agree to any part of these terms, please discontinue using the application.
      3. Service Description
      CWClub is a community platform that allows users to:
      • Create and share content such as text, photos, or locations (User Generated Content / UGC).
      • View posts from other users.
      • Interact with other users.
      • Order food and beverages online through the in-app ordering feature.
      4. User Generated Content (UGC)
      You are fully responsible for the content you upload. By uploading content, you confirm that it does not violate the law and does not contain:
      • Hate speech, harassment, violence, pornography, or discrimination.
      • Copyright, trademark, or intellectual property violations of others.
      • Personal information shared without the owner's consent.
      We do not tolerate offensive, harassing, or harmful content. We reserve the right to remove content and/or suspend user accounts that violate these terms without prior notice.
      5. Moderation & Reporting
      CWClub implements a moderation system to maintain community safety:
      • Users can report inappropriate content via the 'Report' button.
      • Users can block other users to prevent viewing or interacting with them.
      • Our moderation team will review reports and take action within 24 hours, including content removal or account suspension.
      6. Intellectual Property Rights
      All copyrights and trademarks related to CWClub belong to us. You are not allowed to copy, modify, or distribute any part of the application without our written consent.
        7. Membership Leveling Requirements
          CW Club has 4 membership levels: CLASSIC, SIGNATURE, ELITE, and ROYALE.
          Each level has different requirements and benefits:
          CLASSIC
          This is the default level. Every member who registers will start at this level.
          Benefits:
          • For every transaction you make, you will earn points equal to 0.5% of the transaction amount (after coupon discounts, tax, and point deductions if used).
          SIGNATURE
          To upgrade to this level, you must meet the following criteria:
          • Make 8 transactions
          • Spend at least Rp 800,000
          Benefits:
          • For every transaction you make, you will earn points equal to 0.5% of the transaction amount (after coupon discounts, tax, and point deductions if used).
          • You will receive exclusive coupons to use during transactions.
          ELITE
          To upgrade to this level, you must meet the following criteria:
          • Make 16 transactions
          • Spend at least Rp 1,600,000
          Benefits:
          • For every transaction you make, you will earn points equal to 1% of the transaction amount (after coupon discounts, tax, and point deductions if used).
          • You will receive exclusive coupons to use during transactions.
          • You will receive benefits from CWClub partners.
          ROYALE
          To upgrade to this level, you must meet the following criteria:
          • Make 24 transactions
          • Spend at least Rp 2,400,000
          Benefits:
          • For every transaction you make, you will earn points equal to 2% of the transaction amount (after coupon discounts, tax, and point deductions if used).
          • You will receive exclusive coupons to use during transactions.
          • You will receive benefits from CWClub partners.
          • You will gain access to premium facilities from CWClub.
          8. Delivery Orders
          The following terms apply when you select Delivery as the order type:
          • Delivery is available only from participating outlets and for addresses within the supported delivery area, subject to the availability of courier providers shown in the application.
          • You must provide an accurate map pin, delivery address and landmark or address notes, recipient name, and active phone number. The accuracy of this information affects distance and delivery fee calculations, courier availability, and successful delivery.
          • Before paying, you must review the selected outlet, ordered items, applicable charges, courier provider, delivery fee, estimated delivery time, delivery address, and total payment. Courier options will not be available when the address is outside the supported distance or service area.
          • A Delivery order can be paid through QRIS after the address, courier, and payment method are complete. The order is forwarded to the outlet after payment is successful, and preparation begins after a courier has been allocated.
          • Delivery tracking may display the order status, delivery number, courier provider, available courier identity and contact or vehicle information, route, order summary, and payment details. Tracking information is updated periodically based on the latest available status.
          • If a courier cannot be found, the delivery process stops and the transaction changes to Refund status. You must submit an accurate bank account number, bank name, and account holder name through the application so customer support and the administrator can verify and process the refund.
          • If the courier cannot find the recipient's location, the order will be returned to the outlet. You will be notified and the order must then be collected from the outlet by you or your representative.
          9. Prohibited Use
          You are prohibited from using the application for:
          • Illegal activities or actions that harm others.
          • Uploading malware, spam, or conducting fraudulent activities.
          • Accessing systems without authorization.
          10. Account Suspension and Deletion
          We reserve the right to suspend or delete your account if:
          • You violate these terms and conditions.
          • Suspicious activity or repeated reports occur.
          • You request account deletion yourself.
          To delete your account, you can submit a request through the app or via email at: developer.cwcoffee@gmail.com.
          11. Limitation of Liability
          We are not responsible for any data loss, damages, or harm resulting from the use of this application. Use of the application is entirely at your own risk.
            12. Governing Law and Dispute Resolution
            These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any dispute arising in connection with CWClub membership shall be resolved through mutual discussion or, if necessary, through the competent court in Jakarta, Indonesia.
              13. Changes to Terms and Conditions
              We may update these terms and conditions from time to time. Any changes will be displayed on this page with an updated date. We encourage you to review this page periodically.
                14. Contact Us
                If you have any questions, complaints, or requests related to these terms and conditions, please contact us at:
                • Phone: +62 851-6877-0001
                • Email: developer.cwcoffee@gmail.com
                • Address: Jl. HM Suwignyo, Ruko Citra Andalas No. 1-5, 4th Floor, Sungai Jawi, Pontianak, West Kalimantan, Indonesia.