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FAQ
Frequently Asked Questions
1. Membership & General
What is CWClub and how do I join?
What are the benefits of being a CWClub member?
Is CWClub membership paid?
How can I contact CWClub customer support?
2. Points & Membership Level
How do I earn points?
Do I earn points when purchasing at the cashier?
Do I earn points when ordering through the KiosK?
Do I earn points when ordering through QR Dine-in?
How does the membership level upgrade/downgrade system work?
3. Online Orders
Can I place Pickup or Delivery orders through the app?
How do I collect a Pickup order?
4. Delivery
How do I place a Delivery order?
Why can't I select a courier for my Delivery order?
How do I choose a courier and compare delivery fees?
How do I track my Delivery order?
5. Refund & Delivery Issues
What happens if a courier cannot be found?
How do I request a refund when a courier cannot be found?
What happens if the courier cannot find the recipient?
