Privacy Policy

29/10/25

1. Introduction

Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and services. By using CWClub, you are deemed to have agreed to the terms described in this policy.

2. Information We Collect

We may collect the following information:

Account Information: Name, username, email, phone number, profile photo, or login credentials.
User Content: Posts, comments, and photos you upload to the platform.
Location Data: Device location when permission is granted, used to display nearby outlets or events.
Media & Camera: Access to the camera and gallery to upload profile photos or feed content.
Technical Information: Device model, operating system, IP address, and diagnostic data.
Cookies / Analytics: Usage behavior data to improve performance and user experience.

3. Purpose of Data Usage

We use your data to:

Provide app features (such as uploading content or displaying outlet locations).
Improve service quality and user experience.
Prevent spam, fraud, or inappropriate content.
Send notifications or important information related to the app.
Conduct anonymous app usage analytics (e.g., through Firebase Analytics).

4. Device Access Permissions

We may request the following permissions:

Camera: To take profile or post photos.
Gallery: To select photos from your device.
Location: To display nearby outlets or tag post locations.
Notifications: To alert you of new activities (optional).

All permissions are used only for feature functionality and are not used for tracking outside the app.

5. Data Sharing with Third Parties

We may share certain data with third parties solely for operational purposes, such as:

Our brand partners (for reward validation or personalized promotions).
Third-party services that support our platform (e.g., analytics, hosting) under strict confidentiality agreements.
Legal authorities when required by law.

We do not sell or share user data for advertising purposes.

6. Data Security

We apply encryption and strict access controls to protect your data. We use HTTPS, token-based authentication, and local storage encryption to maintain data confidentiality.
We employ reasonable technical and organizational measures to protect your data. All sensitive information is encrypted in transit and at rest. However, no online transmission method is 100% secure. We strive to safeguard your data but cannot guarantee absolute security.

7. User Rights

You have the right to:

Access and update your personal data.
Request deletion of your account and all related data.
Withdraw permissions (camera, location, etc.).
Object to certain data usage.

Requests can be made through the app or by email: developer.cwcoffee@gmail.com.

8. Account & Data Deletion

There are two mechanisms for account deletion:

Immediate Deletion: All data such as posts, likes, comments, bookmarks, collections, blocks, followers, and followings will be permanently deleted. Transaction data, points, and coupons cannot be recovered. Phone numbers and usernames can be reused for new registrations.
Deletion with Grace Period: During the grace period, the account will not appear in feeds and cannot be used for transactions. Data remains stored and can be restored if the user logs in before the grace period ends. After 30 days of inactivity, the account will be automatically deleted by the system.

9. Data of Minors

CWClub is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. Policy Changes

We may update this policy from time to time. Any changes will be displayed on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, complaints, or privacy-related requests, contact us at:

Phone: +62-811-5736-900
Email: developer.cwcoffee@gmail.com
Address: JL. HM Suwignyo, Ruko Citra Andalas No. 1-5, 4th Floor, Sungai Jawi, Pontianak, West Kalimantan, Indonesia